Summit Utilities Offers Winter Payment Assistance

LITTLE ROCK, Ark. (Feb. 5, 2026) – As winter weather settles across the state and natural gas use increases, Summit Utilities is offering practical energy‑saving tips and outlining programs to help customers manage their winter heating costs and stay comfortable throughout the season.

“Our priority is not just delivering reliable energy, it’s also helping our customers navigate the season with confidence and reduce the financial stress that cold weather can bring,” said Eliza Castillo, vice president of customer experience and marketing for Summit Utilities. “From simple home preparations to billing tools and support options, help is available.”

Billing Tools and Support Options:

• Average Monthly Billing (AMB): Averages annual natural gas costs evenly throughout the year to smooth out seasonal bill fluctuations.
• Payment Assistance Programs: Available for qualifying customers who may need additional financial support during the winter months, local programs across the state can help pay heating costs.
• Low-Income Home Energy Assistance Program (LIHEAP): This federal program offers financial support for energy bills, with local organizations accepting applications.
• Payment Plan: Eligible customers can spread their total balance into equal monthly payments over an agreed-upon period, giving them more time to get their account up to date. To learn more or enroll, eligible customers can sign up through their online account, use the automated phone system, or call Customer Care at 800-992-7552.

Recognizing that there isn’t a one-size-fits-all approach to bill payment and reducing usage, Summit offers additional tips for proactively managing energy costs.

Winter Preparedness and Energy‑Saving Tips:

• Service heating systems: Schedule inspections with a licensed technician to ensure furnaces operate safely and efficiently.
• Thermostat adjustments: Maintain about 68°F when home and lower the setting while sleeping or away, health permitting, to reduce heating costs.
• Use natural sunlight: Open curtains during the day to allow sunlight to heat your home and close them at night to retain warmth.
• Seal air leaks: Apply weatherstripping or caulking around doors and windows to prevent drafts.
• Ceiling fan settings: Set fans to spin clockwise at low speed to push warm air down and help rooms heat more evenly.

Customers can learn more about assistance programs, payment options and energy-efficiency resources by contacting customer service.